Privacy Policy

1. Introduction

At JivantaVyom ("we", "our", or "us"), we are committed to safeguarding the privacy and security of individuals who access our website, use our software solutions, or download our mobile applications from the Google Play Store.

Please read this policy carefully to understand how we collect, handle, store, and protect your information. By accessing our services or downloading our applications, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our applications and website, we may collect the following categories of information:

A. Information You Voluntarily Provide

• Contact & Identity Details: When you submit an inquiry, request an estimate, or communicate with our support team, we may collect your name, email address, telephone number, and company name.
• User Account Information: If an application requires registration or profile creation, we collect your username, email address, and authentication credentials.
• Support Inquiries: Transcripts of customer support requests, error reports, and feedback submitted directly to us.

B. Automatically Collected Technical Information

• Device Data: Device model, manufacturer, operating system version, unique device identifiers, network state, and system performance metrics.
• Usage & Interaction Data: Feature utilization, session timestamps, user flow within our applications, and diagnostic log records to prevent crashes and optimize performance.
• Log Files: Internet Protocol (IP) addresses, browser type, referring/exit pages, and standard server log telemetry.

C. Application Permissions

Our mobile applications only request device permissions that are strictly necessary to deliver their intended features. For example:

• Network Access (INTERNET / ACCESS_NETWORK_STATE): Required to communicate with cloud servers and sync application data.
• Push Notifications (POST_NOTIFICATIONS): Used solely with user opt-in consent to deliver critical alerts, system updates, and user notices.
• Storage & Camera (Optional): Only requested at runtime if an app feature requires uploading avatars, scanning codes, or exporting documents. Users may revoke permissions at any time via Android device settings.

3. How We Use Your Information

We process collected information for legitimate business and technical purposes, including:

• Providing, operating, and maintaining our mobile applications and digital platforms.
• Diagnosing technical glitches, fixing bugs, and improving app stability.
• Responding to customer support requests and architectural inquiries.
• Complying with applicable legal, regulatory, and Google Play Developer Program policies.
• Detecting, preventing, and addressing fraud, security breaches, or unauthorized abuse.

4. Third-Party Services & Libraries

Our applications and web platforms may integrate battle-tested third-party software development kits (SDKs) to facilitate analytics, crash reporting, and core cloud infrastructure. These providers process data in accordance with their own privacy policies:

• Google Play Services: Google Privacy Policy
• Google Analytics for Firebase: App analytics and behavioral telemetry.
• Firebase Crashlytics: Real-time crash diagnostics and performance reports.
• Google AdMob: (If advertising is enabled in specific free applications) used to serve non-intrusive ads adhering to Google Play Families and user privacy policies.

5. User Data Deletion & Account Erasure Policy

To request deletion of your personal data or application account:

1. Send an email to jivantavyom@gmail.com with the subject line Data Deletion Request.
2. Include your registered email address, username, and the specific application name.
3. Our Data Protection team will verify and permanently delete your user profile, server logs, and stored personal information within 30 days of verification.

6. Children's Privacy (COPPA & Google Play Families Policy)

Our applications and website are not directed to children under the age of 13 (or under 16 where required by regional law). We do not knowingly collect personal identifiable information from children. If we discover that a child under 13 has provided us with personal information without verified parental consent, we immediately delete such records from our servers.

7. Data Security Measures

We implement industry-standard technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, or misuse:

• Enforced TLS/HTTPS encryption for all data in transit between mobile applications and our servers.
• Strict principle-of-least-privilege access controls for backend databases.
• Regular automated vulnerability scanning and security audits.

8. International Data Transfers & Legal Rights

Depending on your jurisdiction (such as the GDPR in the European Union, CCPA in California, or India's Digital Personal Data Protection Act), you have rights to access, rectify, restrict, or port your personal data. You may exercise any of these rights by reaching out to our privacy officer.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect modifications to our software features, legal requirements, or Google Play policy updates. When changes are made, we will update the "Last Updated" date at the top of this document. Continued use of our apps and website constitutes acceptance of the revised policy.

10. Contact Us & Grievance Redressal

If you have questions, feedback, or data privacy requests regarding this Privacy Policy or our mobile applications, please contact our designated representative: